Privacy Policy

Last updated: November 2024

Introduction

Saga-sky is committed to protecting your privacy and handling your personal data responsibly. This Privacy Policy explains how we collect, use, store, and protect information when you use our website and services.

Information We Collect

We may collect the following types of information:

Information You Provide

• Name and contact details when you submit enquiry forms
• Email address for communication purposes
• Service preferences and consultation requirements
• Any additional information you choose to share during consultations

Automatically Collected Information

• Browser type and version
• Operating system
• Pages visited and time spent on site
• Referring website addresses
• IP address (anonymised where possible)

How We Use Your Information

We use collected information for the following purposes:

• To respond to your enquiries and provide requested services
• To schedule and conduct consultations
• To improve our website and service offerings
• To comply with legal obligations
• To send service-related communications

Legal Basis for Processing

We process your personal data based on:

• Your consent when you submit forms or contact us
• Contractual necessity when providing consultation services
• Legitimate business interests for website improvement and analytics
• Legal compliance where required by law

Data Sharing

We do not sell, trade, or rent your personal information to third parties. We may share data with:

• Service providers who assist our operations (under strict confidentiality agreements)
• Legal authorities when required by law
• Professional advisors for business purposes

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, typically:

• Enquiry data: 2 years from last contact
• Consultation records: 6 years for legal compliance
• Analytics data: 26 months (anonymised)

Your Rights

Under applicable data protection laws, you have the right to:

• Access your personal data
• Rectify inaccurate information
• Request deletion of your data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These include secure servers, encryption, and access controls.

International Transfers

Your data is primarily processed within the United Kingdom and European Economic Area. Where transfers outside these regions occur, we ensure appropriate safeguards are in place.

Changes to This Policy

We may update this Privacy Policy periodically. Significant changes will be communicated through our website. We encourage you to review this page regularly.

Contact Us

For questions about this Privacy Policy or to exercise your rights, contact us at:

Email: [email protected]

Address: 47 Greenfield Business Centre, Whitworth Road, London SE15 4PQ, United Kingdom